Frequently Asked Questions
Q: Do I need to schedule an appointment in advance?
A: Yes, we recommend scheduling an appointment in advance to ensure you get the time that works best for you. If it’s an urgent matter, call our office, and we will try to accommodate you as quickly as possible.
Q: What should I do if I need to cancel or reschedule my appointment?
A: We ask that you give us at least 24 hours’ notice if you need to cancel or reschedule. This allows us to offer your time slot to another patient in need of care.
Q: Is it okay to bring children to my appointment?
A: While we understand that childcare can sometimes be a challenge, we recommend that you arrange for childcare if possible. Our office is a clinical setting, and it’s easier for both you and your provider if you can focus solely on your health during the visit.
Q: What if I need a prescription refill?
A: You can request prescription refills during your visit. For refills outside of your appointment, please call the office or use the patient portal. We may need to schedule a follow-up visit to ensure your prescription is still appropriate for your condition.
Q: How long will my visit last?
A: The length of your visit will vary depending on the type of appointment. Most routine visits take about 30-60 minutes. For more specialized visits, such as consultations for specific conditions, the time may vary.
Q: Can I ask for a specific provider?
A: Yes, we are happy to accommodate your preference for a specific provider when possible. When you call to schedule your appointment, let the receptionist know if you have a preferred provider.
Q: What if I have an urgent health concern outside of office hours?
A: For urgent concerns after hours, you can reach our on-call nurse by calling the main office number. They will assist you with any immediate needs or guide you to the appropriate resources.
Q: What is the cost of my visit?
A: The cost of your visit depends on your insurance plan and the services provided. We will confirm coverage with your insurance company and provide you with an estimate of any out-of-pocket costs. If you have questions about your insurance or billing, please contact our office.
Q: Do you accept my insurance?
A: We accept most major insurance plans. Please contact our office or check with your insurer to confirm that we are in-network for your plan.
Q: What is your policy on privacy and confidentiality?
A: Your privacy is important to us. We follow all healthcare privacy regulations (HIPAA) to ensure your personal and medical information is kept confidential. If you have any questions about our privacy practices, please don’t hesitate to ask.
